At Coin ATM Shop, we strive to provide our customers with the best possible experience when purchasing our products. However, we understand that there may be instances where you need to return or exchange an item. Please read our Refund and Returns Policy carefully to ensure a smooth process.
Returns
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Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way may not be eligible for return.
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Initiating a Return: To initiate a return, please contact us at info@coinatmshop.com within 15 business days of receiving your item. Please include your order number and a detailed explanation of the reason for the return. Our customer service team will provide you with further instructions on how to proceed.
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Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
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Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed within 15 business days to the original method of payment. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Refunds
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Eligibility: Refunds are issued for eligible returns in accordance with our Returns Policy. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Refund Process: If your refund is approved, it will be processed within 15 business days to the original method of payment. You will receive an email notification once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at: Email: info@coinatmshop.com
We’re here to assist you and ensure that your experience with Coin ATM Shop is nothing short of exceptional.